Refunds & Returns

All efforts will be made by us to provide you with wine in perfect condition and as intended by the winemaker. If, however, you do find a faulty bottle, please contact us immediately (and within 3 days of opening the bottle) at info@wineatheart.co.uk arrange a replacement bottle or refund if a replacement is not possible. We may ask for the bottle to be returned by you (at our cost) for analysis.

On receipt of delivery please check your order and inform us asap if there are any absent goods or damaged bottles. We will not be liable for wines that are absent from the delivery or for broken bottles if reported to us more than 5 days after the delivery has taken place, nor where incorrect address or other delivery details were given by you. In case of breakage of any bottle upon delivery, you must notify Wine at Heart Ltd as soon as possible at info@wineatheart.co.uk  and provide photographic evidence. Upon notification you may choose to either get a redelivery of the wine, or we can offer a refund.